As the client, you are responsible for maintaining safe access into and out of the yard (if we are unable to clean due to access, you will be charged for that cleanup), immediate notification of any changes in the number of pets and prompt payment of balances due.
Reoccurring services are pre-paid on the 1st of each month using the saved card on file. Invoice amounts are calculated based on 52 weeks per year. If payment is declined, service will be paused until we can get payment issues resolved. If 30 days has passed since last payment, we will require the one-time cleaning before we can resume the weekly cleanings.
Inclement weather may make it hazardous or impossible to make a scheduled cleanup. In this event, we will be responsible for servicing your yard as soon as possible. This will typically be the following week unless otherwise communicated.
If for any reason your pet(s) will not be using the yard for a certain period (i.e. vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), please let us know two weeks in advance to pause the service.
We assume no liabilities for damages to yards, gates, pets or other properties.
This is a family owned and operated business and we do not work on major holidays. We are closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, and Christmas Day. If your pickup day falls on one of these days, we will skip service that day and pick up the following week. There are not refunds for a missed pick up. We still have to do the work the following week. Any time off will be communicated, and we will schedule service for a different day or pick up the following week.
Fees and Promotions are subject to change at any time. In this rare circumstance, you will be notified at least two (2) weeks prior to any changes.
Either party may terminate service (in writing) at any time. Refunds will not be issued for remaining prepaid weeks or deposits. Unpaid balances are due within 15 days.
By initiating service, both parties agree to the above terms and responsibilities.