These Terms and Conditions (“Terms”) govern your use of our pet waste removal services (the “Services”) provided by Dookie Patrol (“we,” “us,” or “our”). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use our Services.
1. Services Provided
Dookie Patrol offers professional pet waste removal services for residential and commercial properties. The specific details of the Services will be outlined in your service agreement or plan.
2. Eligibility
To use our Services, you must:
Be at least 18 years old.
Provide accurate and complete information when signing up for our Services.
Ensure that the property is safe and accessible for our staff to perform the Services.
3. Service Areas
Our Services are only available in designated areas. Please check our website or contact us to confirm that your location is within our service area.
4. Payment Terms
Payments for the Services must be made in accordance with the plan selected.
We accept credit/debit cards and other forms of electronic payment as specified at the time of checkout.
Failure to make payments on time may result in the suspension or termination of Services.
5. Cancellation and Refund Policy
You may cancel the Services at any time by providing written notice.
Refunds will not be issued for services already performed.
Prepaid services may be eligible for a partial refund, subject to a processing fee.
6. Access to Property
You must ensure that our team has access to your property during the scheduled service times.
If our team cannot access your property due to locked gates, aggressive pets, or other obstacles, the service will be considered complete, and no refunds will be issued.
7. Health and Safety
Dookie Patrol reserves the right to refuse service if the conditions on the property pose a health or safety risk to our staff.
8. Service Schedule Changes
We will make every effort to adhere to the agreed service schedule. However, weather conditions, holidays, or other unforeseen circumstances may result in schedule changes.
We will notify you of any changes as soon as possible.
9. Damage or Liability
Dookie Patrol will exercise reasonable care while performing the Services.
We are not responsible for damages caused by pre-existing conditions on your property, such as weak fences, landscaping issues, or unmarked hazards.
Our liability is limited to the cost of the Services provided.
10. Termination of Services
Dookie Patrol reserves the right to terminate Services at any time for reasons including, but not limited to, non-payment, unsafe conditions, or repeated scheduling conflicts.
You will be notified in writing of any termination.
11. Privacy Policy
Your personal information is handled in accordance with our Privacy Policy, which can be found on our website. By using our Services, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.
12. Changes to Terms
We may update these Terms from time to time. The most current version will always be available on our website. Continued use of our Services after changes to the Terms constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the state in which Dookie Patrol operates. Any disputes arising under these Terms shall be resolved in the courts of that state.